****PLEASE NOTE: We DO NOT GUARANTEE SPECIFIC DELIVERY TIMES unless the order is for a BUSINESS, FUNERAL/SERVICE, SCHOOL, or prior arrangements have been made directly with us. Thank you for your understanding.
DELIVERIES CAN BE AS LATE AS 6 PM
This colorful and bright wreath spray is representative of a life lived to its fullest. Colors and Flowers may change based off of season and availability.
Forever Flowers Policies
Flower Availability & Substitutions
Flowers are a natural, seasonal product, and availability can change daily due to weather, growing conditions, holidays, shipping delays, and market availability. Because of this, specific flowers, colors, or containers cannot always be guaranteed.
Forever Flowers reserves the right to make substitutions when necessary. If substitutions are required, we will always use flowers and containers of equal or greater value and carefully design your arrangement to maintain the overall style, color palette, and beauty of the original selection. Our goal is to create an arrangement that is as similar as possible to what was ordered while ensuring the highest quality and freshest flowers available.
By placing an order, you acknowledge and accept that substitutions may be necessary and are a normal part of the floral industry.
Anonymous Deliveries
We are happy to honor requests for anonymous deliveries. However, if the recipient contacts us and asks who sent the flowers, we reserve the right to disclose the sender's name.
To protect our customers' privacy, we will never disclose personal information such as phone numbers, email addresses, billing information, or home addresses. The only exception is if the sender has voluntarily included their phone number, email address, or other contact information within the gift card message, order notes, or recipient information. In those cases, the recipient may see the information exactly as it was provided by the sender.
Product Variations
Because every arrangement is handcrafted using fresh flowers, no two arrangements will ever be identical. Flower varieties, bloom size, color tones, and overall appearance naturally vary from stem to stem and season to season. These natural variations make each arrangement unique and should be expected.
Right to Refuse or Cancel Orders
Forever Flowers reserves the right to refuse or cancel any order at our discretion if we are unable to fulfill the request, verify payment, obtain the requested products, or if circumstances arise that prevent us from completing the order safely or appropriately.
Delivery Policy
At Forever Flowers, we take great care to ensure every delivery arrives as safely and beautifully as possible.
If no one is available to receive the delivery, our driver will leave the flowers in a safe, secure location at the delivery address whenever possible. We make every reasonable effort to place arrangements in a shaded, protected area away from direct sunlight, extreme weather, and visible foot traffic.
Whenever a delivery is left at the door or another safe location, we will make every effort to notify the recipient by phone or text that their flowers have arrived and where they have been placed.
During periods of extreme heat, freezing temperatures, severe weather, or when specifically requested by the customer, we may contact the recipient before delivery to help ensure someone is available to receive the flowers.
If we become aware before delivery that the recipient is out of town or otherwise unavailable for an extended period, we will gladly reschedule the delivery for a more appropriate date whenever possible.
Once an order has been successfully delivered to the address provided and left in a safe location or accepted by the recipient or another individual at the delivery address, responsibility for the flowers transfers to the recipient. Forever Flowers cannot be held responsible for flowers that are stolen, damaged, exposed to weather, or decline in quality because they were left outside after delivery or were not brought indoors promptly.
It is the customer's responsibility to provide a complete and accurate delivery address and recipient contact information. Incorrect addresses, incomplete information, gated communities without access, or unsuccessful delivery attempts caused by inaccurate information may result in additional delivery charges or delays.
